Effective Year: 2024
Thank you for selecting MISTERCLABORATORY. Your satisfaction is our foremost concern, and we strive to offer a seamless experience. Please review our Exchange, Return, and Refund Policy to familiarize yourself with the terms and conditions governing these processes.
1. Eligibility for Returns and Exchanges
1.1 Timeframe:
- You may initiate a return or exchange within 30 days from the purchase date.
1.2 Condition of Item:
- To qualify, the item must be unused, in its original packaging, and in the same condition as when purchased.
1.3 Proof of Purchase:
- A valid proof of purchase, such as a receipt or order confirmation, is required for all returns and exchanges.
2. Refund Guidelines
2.1 Refund Eligibility:
- Refunds are applicable to eligible items returned within the stipulated timeframe and meeting the specified conditions.
2.2 Refund Processing:
- Refunds will be executed using the original payment method. Allow 14 business days for the refund to reflect in your account.
3. Cancellations and Adjustments
- Once an order is processed, cancellations and modifications are not accommodated.
4. Refunds for Shipping Damage or Defective Items
4.1 Reporting Damage:
- Report any shipping damage or defects within 14 days of receiving the product, accompanied by detailed photographs.
4.2 Resolution:
- Instructions for returning damaged or defective items will be provided, and a replacement or refund will be issued following inspection.
5. Contact Details
- For inquiries or concerns regarding our Exchange, Return, and Refund Policy, please contact us.
6. Policy Revisions
- This policy may undergo periodic updates, with any modifications promptly communicated through our website or other relevant channels.
We appreciate your support. Your confidence in our products and services is valued.